On June13, 2025, Apple announced a worldwide service program to repair certain 2023 Mac mini models equipped with the M2 chip that may no longer power on. Designed to assist customers whose devices exhibit a “no power” malfunction, the program offers free service through Apple Retail Stores or Apple Authorized Service Providers. Affected units were manufactured between June 16, 2024, and November 23, 2024. This blog post provides an in-depth overview of the program, guidance on eligibility and service steps, plus frequently asked questions (FAQs).

Background and Issue

Apple’s Mac mini lineup has earned praise for its compact design and powerful performance offered by Apple Silicon. Introduced in January 2023, the M2-powered Mac mini delivers high efficiency in a small form factor. However, Apple recently determined that a very small percentage of these units may unexpectedly fail to power on due to an internal hardware fault.

1. Models affected

Mac mini (2023) with M2 chip

2. Manufacturing window

June 16, 2024, to November 23, 2024

3. Symptom

The device does not turn on, even when connected to power

Apple did not publicly disclose the technical root cause of the power malfunction but confirmed that the issue is limited in scope and does not affect Mac mini models without the M2 chip.

Program Details

To address this issue proactively, Apple launched the Mac mini Service Program for No Power Issue on June 13, 2025. Key aspects of the program include:

1. Worldwide coverage

Repairs available irrespective of original purchase country, subject to local service restrictions

2. Free of charge

Apple or Apple Authorized Service Providers will repair eligible units at no cost

3. Extended timeframe

Eligible devices may be serviced for up to three years from the original date of first retail sale.

4. No warranty extension

The program does not extend standard warranty coverage or AppleCare+ terms

This initiative underscores Apple’s commitment to quality assurance and customer satisfaction across its hardware lineup.

Eligibility and Serial Number Check

Owners can determine eligibility using Apple’s online Serial Number Checker tool. Follow these steps:

• Visit the Mac mini Service Program webpage on Apple’s support site

• Locate the Serial Number Checker section

• Enter your Mac mini’s serial number (found on the underside of the unit or in About This Mac)

• Review the on-screen eligibility confirmation

If eligible, you will receive instructions on arranging service at an Apple Retail Store or Authorized Service Provider.

How to Arrange Service

Once your Mac mini is confirmed eligible:

• Book an appointment at a nearby Apple Retail Store via the Apple Support app or website

• Locate an Authorized Service Provider using Apple’s service locator tool

• Prepare your device by backing up data and erasing personal information (optional, but recommended)

• Bring proof of purchase if requested, though the serial number check generally suffices

Service options may vary by region, so confirm availability before your visit.

What to Expect During Repair

Upon arrival:

• A service technician will inspect the device to verify eligibility and assess any external damage

• If additional repairs are needed (e.g., accidental damage), those may incur a cost before addressing the power issue

• The technician will conduct the power issue repair, replacing internal components as required

• Typical service times vary; Apple advises customers to ask their provider for an estimated turnaround

Data Backup and Preparation

Before service, back up your data to prevent loss:

• Use Time Machine for a full system backup to an external drive

• Utilize iCloud Drive for documents and files

• Export critical data from apps that do not sync to the cloud

Erasing personal data is not mandatory, but it can streamline service visits and protect your privacy.

Program Limitations and Coverage

While comprehensive, the program has certain limits:

1. Eligible models only

Mac mini (2023) M2 units manufactured within the specified dates

2. Geographic restrictions

Service is generally provided where originally purchased; consult Apple for exceptions

3. Coverage window

Service available until three years after the first sale date; standard warranty does not extend beyond the original term

4. Non-transferable

Program benefits apply to the original device, not subsequent owners

Benefits of the Program

Participation in the repair program offers multiple advantages:

• Cost savings by avoiding potential high repair fees out of warranty

• Peace of mind knowing your Mac mini can power on reliably

• Extended support with up to three years of coverage

• Authorized service quality performed by Apple-certified technicians using genuine parts

Optimizing Your Mac mini’s Longevity

Beyond the repair program, you can keep your Mac mini running smoothly:

• Maintain proper ventilation by placing the device in a well-airflow environment

• Use original power adapters and cables

• Keep software up to date via macOS Software Update

• Monitor system health in About This Mac > System Report

• Consider AppleCare+ for extended hardware coverage and priority service

Conclusion

Apple’s Mac mini Service Program for No Power Issue demonstrates proactive support to fix sporadic power malfunctions in 2023 Mac mini models with M2 chips. By offering free repairs at Apple Retail Stores and Apple Authorized Service Providers, Apple ensures affected customers regain full functionality without extra cost. If your Mac mini was manufactured between June 16, 2024, and November 23, 2024, and exhibits no-power symptoms, use Apple’s Serial Number Checker to verify eligibility and arrange service today.

Frequently Asked Questions (FAQs)

Q1: Which Mac mini models are covered by this program?

Only Mac mini (2023) with M2 chips manufactured between June 16, 2024, and November 23, 2024, are eligible.

Q2: How long does the repair service take?

Repair times vary by location and service provider. Contact your appointment venue for specific estimates.

Q3: Will Apple replace my entire Mac mini?

Repairs focus on the internal component causing the power issue. Full-unit replacement is rare and depends on individual assessment.

Q4: Do I need proof of purchase to get service?

Usually, the serial number eligibility check suffices. Apple may request proof of purchase in some regions.

Q5: Is the program still active if my device is out of warranty?

Yes. Coverage extends for three years from the first retail sale, regardless of standard warranty status.

Q6: Can I get service outside my purchase country?

Apple may restrict repairs to the original country or region of purchase. Check with local support for cross-border options.

Q7: Does this program extend my Mac mini’s warranty?

No. It provides a three-year repair window but does not alter standard warranty or AppleCare+ terms.

Created with the help of advanced AI tools and deep research, this article is designed to answer your questions and provide meaningful insights. The information has been thoroughly checked for relevance and accuracy to help you make informed decisions.

Thank you for reading — stay informed and inspired!